Definitions
- Binding Order: An order will be considered binding only when GLASSTEC has accepted it, which requires written or verbal confirmation from GLASSTEC. The contract between the parties is established at this point. GLASSTEC retains the right to reject all or part of any order for any reason.
- GLASSTEC: Refers to GLASSTEC GLOBAL LIMITED, the supplier of the Products and operator of glasstec.net and associated online platforms, registered in England and Wales under company number 15479132.
- Conditions: The terms and conditions outlined in this document, as amended from time to time in accordance with Clause 2.d.
- Contract: The agreement between GLASSTEC and the Purchaser for the sale and purchase of the Ordered Products, incorporating these Conditions and the Binding Order.
- Order: A request for Products submitted by the Purchaser via the Website, telephone, or email.
- Ordered Products: The goods specified in the Binding Order.
- Products: Tools, machinery, and accessories for glass processing and finishing, as supplied by GLASSTEC from time to time.
- Purchaser or user: Any business, company, firm, organization, entity, or sole trader submitting an Order for the Products.
- Specification: Any specific requirements for the Ordered Products, including related plans or drawings, as agreed in writing by both the Purchaser and GLASSTEC.
- Website: Refers to GLASSTEC’s website at https://www.glasstec.net
Account Creation and Security
Users can create an account on the website using their credentials. Safeguarding access credentials is the user’s responsibility. GLASSTEC reserves the right to revoke, delete or suspend user accounts at its own discretion, with or without notice, in the event of violations.
Product Information, Availability & Pricing
GLASSTEC strives to publish products with the best possible information available, however it cannot guarantee error-free listings. For example, pricing, availability and models may change without notice.
Order Process, Payment, and Currencies
Quotations provided by GLASSTEC are valid only when issued in writing and are subject to the timeframe specified within the document. Such quotations do not constitute an offer and shall not form any part of the contract between GLASSTEC and the purchaser.
The price for ordered products will be determined by the price listed on GLASSTEC’s official price list at the date the order is placed, unless an alternative price is agreed in writing between GLASSTEC and the purchaser. All prices are quoted in pounds sterling (GBP), unless otherwise agreed by GLASSTEC. The stated prices are exclusive of any deductions, discounts, and VAT, with the value-added tax payable by the purchaser upon receipt of an invoice from GLASSTEC. Unless otherwise agreed, the prices also exclude all other taxes, duties, insurance, and installation costs. Packaging and delivery charges are generally included, unless exceptions apply as outlined in GLASSTEC’s Shipping Conditions. If there are additional delivery costs, these will be confirmed to the purchaser before the order is finalized via website, telephone, or email.
GLASSTEC reserves the right to adjust the price of ordered products at any time prior to delivery, with written notice to the purchaser. Price adjustments may reflect increases attributed to factors beyond GLASSTEC’s control—such as fluctuations in exchange rates, rising production or shipping costs, additional duties, or changes in request specifications, quantity, delivery date, or delays due to information provided or omitted by the purchaser.
GLASSTEC may issue an invoice for the ordered products at the formation of the contract, or at any time thereafter in accordance with the order confirmation process. Payments must be made either in advance of delivery, or within 10 days of the invoice date where written credit terms are agreed by GLASSTEC prior to order placement, and subject to any agreed credit limit.
Payments are accepted via credit or debit card, wire transfer, irrevocable confirmed letter of credit to GLASSTEC’s designated bank, cheque, or any other method pre-approved by GLASSTEC. Payments should be made to the bank account specified on the invoice.
All payments from the purchaser shall be free of any deductions or withholdings, unless mandated by law. Should such a legal deduction occur, the purchaser must ensure that GLASSTEC receives the full amount originally due, by making up the shortfall after deduction.
Any bank charges related to payments are the responsibility of the purchaser, unless GLASSTEC agrees otherwise prior to order placement. GLASSTEC retains the right to suspend further deliveries or postpone services if outstanding payments remain unpaid.
Finally, any dispute involving one specific binding order does not grant the purchaser authority to withhold payment for other binding orders under the contract.
Shipping, Delivery & Customs
GLASSTEC ships and fulfils orders as set out separately in the shipping policies. Estimated shipping times may vary from two to 15 working days, unless otherwise specified. GLASSTEC cannot take responsibility for risk of loss, damage or delay due to the carrier.
Returns, Refunds & Cancellations
Upon receipt of the delivered ordered products, the purchaser is required to promptly inspect these items. Should there be any discrepancies in the quantity of ordered products, the purchaser must report this within two working days from their receipt. If no such claim is made within this period, the purchaser will be considered to have accepted the ordered products in full.
If GLASSTEC grants permission for the purchaser to return any ordered products, these must be returned in their original condition — unused, undamaged, and in the original packaging. All returns must be accompanied by a return note and proof of purchase. The costs associated with returning products are the responsibility of the purchaser. Additionally, a re-stocking fee of 20% of the value of the ordered products, or £20 GBP (whichever is greater), will apply to any returned products that are not due to an error on the part of GLASSTEC.
The purchaser is not permitted to return any products that have been custom-made to specified requirements. Similarly, items specially ordered by GLASSTEC to fulfill a specific binding order are not eligible for return.
Should ordered products arrive in a visibly damaged condition, including damage to packaging, the purchaser should either reject them upon delivery or, if signing for the goods, sign as “Received in damaged condition.” This practice should be followed regardless of instructions from the carrier or paperwork details. Failure to adhere to this process will invalidate any claim for damages related to the order.
Limitation of Liability & Disclaimers
GLASSTEC warrants that the ordered products will be free from material defects for a period of six months following the date of delivery, in accordance with clause 5.c (the “Warranty Period”). If the purchaser notifies GLASSTEC in writing of any defect during the Warranty Period, GLASSTEC will either repair or replace the defective product at its discretion, within a reasonable time. GLASSTEC must be given a reasonable opportunity to examine the product at either the purchaser’s premises or GLASSTEC’s premises, as determined by GLASSTEC.
Any return of defective products must first be approved in writing by GLASSTEC. The purchaser is responsible for all carriage, postage, and packaging costs associated with the return. Any shipments received by GLASSTEC without these costs prepaid will not be accepted.
GLASSTEC will not accept warranty claims for products damaged as a result of the purchaser’s failure to follow GLASSTEC’s or Manufacturer’s instructions – or, in the absence of those instructions, standard industry practices – regarding installation, use, storage, commissioning, modification, or repair. This exclusion also applies if repairs or modifications are made without GLASSTEC’s consent, if further use of the product is made after giving notice of defect, if the product was created according to purchaser-supplied specifications or designs, in cases of fair wear and tear, willful damage, negligence, abnormal storage or working conditions, or if products differ from their description or specification due to necessary regulatory compliance changes.
Except as stated in this clause, GLASSTEC has no additional liability to the purchaser in relation to ordered products failing to comply with the warranty provided. Furthermore, except as expressly outlined in these conditions, all other warranties, conditions, and terms implied by law or custom are, to the maximum extent permitted by law, excluded from the contract.
These conditions also apply to any products that are repaired or replaced by GLASSTEC under the warranty provisions.
Dispute Resolution & Governing Law
The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Amendments & Updates
GLASSTEC reserves the right to amend these Terms and Conditions at any time. Any changes will become effective once they are published on GLASSTEC’s website or otherwise communicated to users. Users are responsible for reviewing the Terms and Conditions regularly to stay informed of any modifications. Continued use of GLASSTEC’s services or websites following the posting or notification of updates will constitute acceptance of those changes by the user.
