Frequently Asked Questions

This Agreement was last modified on 18th february 2016


What Shipping Methods Are Available?

Swiss Post
German Post
External Logistics Company
Direct Delivery (only in Switzerland)

How Long Will it Take To Get My Package?

Standard lead times for shipping your items off our locations is usually 1-3 Days depending on the stock availability. Items that are on stock will be shipped on the same Day. Within Switzerland you will receive your items on the following Day. For other locations please ask us !

How Do I Track My Order?

To track your order please enter your Order ID in the box on the TRACK MY ORDER page¬† and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

How Do I Place an Order?

Simply choose the number of items you need and click in the add to Cart button in the Product page. Then proceed via Cart to Confirmation.

How Should I to Contact if I Have Any Queries?

The best way to contact us via Phone on +41 76 558 66 26. If we cant come to the phone or if you try to contact us out of office Hours then please via

Do I Need an Account to Place an Order?

Yes, We usually sell B2B thus ensuring the right price at all times for our customers. Once registerd you will receive your special rebate condition.